Appcara Hong Kong Limited ("Appcara", "we", "us", or "our") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website, www.appcara.com (the "Site").
1. Definition of Personal Information
For the purposes of this policy, "Personal Information" (or "Personal Data") means any information that identifies, relates to, describes, or is reasonably capable of being associated with a particular individual. This includes, but is not limited to, your name, email address, and IP address.
2. Information We Collect
We collect information that you voluntarily provide to us and information that is automatically collected when you use our Site.
Information You Provide to Us
We collect Personal Information that you voluntarily provide to us when you use our "Contact Us" form. This information includes:
- Your Name
- Your Email Address
- Your Message (which may contain other personal information you choose to provide)
Information Collected Automatically
When you visit our Site, our hosting providers (AWS and Cloudflare) may automatically collect certain information about your device and browsing activity, such as:
- Log and Usage Data: Service-related, diagnostic, usage, and performance information, which may include your IP address, browser type, operating system, referring URLs, and pages visited.
- Cookies: Our service providers may use cookies to help the Site function and to gather analytics. You can control the use of cookies at the individual browser level.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Respond to Inquiries: To respond to your questions or comments submitted through the "Contact Us" form.
- To Operate and Maintain the Site: To ensure the security and performance of our Site, monitor for potential threats, and analyze usage trends for improvement.
4. Sharing Your Information
We do not sell your Personal Information. We may share your information with the following third-party service providers who perform services for us or on our behalf:
- Form Processing: We use **Web3Forms** to securely process the submissions from our "Contact Us" form. Web3Forms acts as a data processor and is instructed to only use your information to transmit your message to us.
- Website Hosting and CDN: Our Site is hosted on **Amazon Web Services (AWS)** and served through **Cloudflare**. These providers may process and store data (including log data) as part of providing these services.
We will also disclose your information where required by law, such as in response to a court order or a valid request from public authorities (e.g., in our jurisdiction of Hong Kong).
5. Your Data Rights
You have certain rights regarding your Personal Information. Depending on your location, these rights may include:
- The Right to Access: You have the right to request copies of the Personal Information we hold about you.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your Personal Information, under certain conditions.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.
6. Data Security and Breach Notification
We are committed to protecting your Personal Information. We use reasonable security safeguards, including those provided by our hosting partners (AWS and Cloudflare), to protect your data from loss, theft, and unauthorized access, disclosure, copying, or use.
In the unlikely event of a data breach that affects your Personal Information and is likely to result in a high risk to your rights and freedoms, we will take appropriate measures to notify you and relevant authorities as required by applicable law.
7. International Data Transfers
Our website is accessible globally. Your information may be transferred to, stored, and processed in countries other than your own. Our service providers (AWS, Cloudflare, Web3Forms) operate data centers in multiple locations worldwide. This means your Personal Information, such as your IP address or form submission, may be processed outside of your country of residence (including outside Hong Kong, the EU, or the US). We rely on the security and data privacy safeguards of these large-scale providers to ensure your data is protected.
8. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. The updated version will be indicated by a "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, comments, or requests regarding this Privacy Statement or our data practices, please contact us at:
Appcara Hong Kong Limited
Attn: Privacy Officer
15/F Enterprise Square Two
3 Sheung Yuet Rd
Kowloon Bay, Kowloon, Hong Kong
Email: [email protected]